Author: Status Updates

As of 8:45PM Monday evening PGE is anticipating disrupting power to large areas of Lake and Mendocino Counties beginning at 4AM on 10-9-2019.  Current PGE PSPS info is available here:
www.pge.com/en_US/safe… <www.pge.com/en_US/safety/emergency-preparedness/natural-disaster/wildfires/public-safety-event.page?WT.mc_id=Vanity_pspsupdates>
I have anticipated these possible outages and have portable generators at critical grid-powered sites to minimize any service disruptions to our subscribers, particularly those that serve public safety customers.  In addition to this, a majority of our sites are off-grid and aren’t affected by grid outages.   We do however, have a number of small relays that serve small groups of people that only have small battery backups.  These small relays will go offline in the event of an extended power outage.  
What I can’t anticipate unfortunately, is how these large-area power outages may affect the networks of upstream fiber providers that we lease connectivity from between Ukiah and the Bay Area.   I expect that their facilities should have adequate battery and generator runtime to get through the outages without issue. Unfortunately though, this is something we won’t know until we know.
During an extended power outage our office phones and computers will be offline.  We will however be available via email at *support@seakay.org* if you have any questions.
Thank You,
– Jacob

This morning around 6AM our relay on Moose Road went offline for unknown reasons.  I’ll be on-site around 8:30 to diagnose and repair.
Thanks for your understanding.
– Jacob

Friday morning beginning at 3AM a number of devices serving subscribers on McNab Ranch and in Hopland are scheduled to receive important software updates.  The various updates are scheduled to happen automatically between 3 and 4AM and should complete on their own.  Subscribers may experience a few brief service interruptions during this window while the updates take place.
Thanks,
– Jacob

As of 11:15 this morning I have implemented temporary repairs to remedy the damage caused by the fire that started on Moose Road yesterday.  All affected subscribers should have service restored as of that time.
Thanks,
– Jacob

This evening a relay that serves a number of customers on Feliz Creek road has gone down.  It is unclear at this point if this was caused by the current fire in the area of if the timing is just coincidental.  Assuming we can gain access to the site tomorrow we will get things repaired as quickly as possible.
Thanks for your understanding.
– Jacob 

Tonight I will be migrating subscriber traffic to some new hardware and making some other infrastructure changes at our head-end in Ukiah.  During this transition, service will be interrupted to some subscribers for 15 minutes to two hours depending on where in our network they are located.  My goal is to finish this work by 2AM.  If it cannot be completed within the maintenance window, a follow-up window will be scheduled.
Thanks for your understanding.
– Jacob

Completed at 1:20AM

A power failure at one of our relay sites is affecting service to some subscribers on Feliz Creek Road in Hopland.  The failure is expected to be resolved shortly.
Thanks for your understanding.
– Jacob

We have fielded numerous support calls/emails since yesterday about Facebook and Instagram posts/photos/etc. not loading.  Facebook and their related properties have been having a number of connectivity issues of late.  These are not problems related to the service we provide, and not an indication that there is a problem with your connection.
A good website to check about such things is Down Detector.  The specific link to Down Detector’s facebook section is here:  https://downdetector.com/statu… <downdetector.com/status/facebook/map/>
Thanks,
– Jacob

This evening at about 9:45PM, in attempting to filter out some malicious traffic attempting to enter our network, I employed a series of route filters that caused routes to flap between our network and those of two of our transit providers.  Unfortunately one of those route filters contained a typo.  The typo has been fixed, but it may take another 30 minutes or so for the effects of my typo to settle.
Thanks for your understanding.
– Jacob

We’ve determined that the outage affecting a few subscribers in Westport has been caused by tower equipment failure.  I’m on my way to Westport to climb and replace.  Hopefully service should be restored to those affected in Westport by 5PM.
Thanks,
– Jacob