Category Archives: System Status

Feliz Creek Road outage for some subscribers

This evening a relay that serves a number of customers on Feliz Creek road has gone down.  It is unclear at this point if this was caused by the current fire in the area of if the timing is just coincidental.  Assuming we can gain access to the site tomorrow we will get things repaired as quickly as possible.
Thanks for your understanding.
– Jacob 

Completed – Intrusive maintenance tonight starting at 11:59PM

Tonight I will be migrating subscriber traffic to some new hardware and making some other infrastructure changes at our head-end in Ukiah.  During this transition, service will be interrupted to some subscribers for 15 minutes to two hours depending on where in our network they are located.  My goal is to finish this work by 2AM.  If it cannot be completed within the maintenance window, a follow-up window will be scheduled.
Thanks for your understanding.
– Jacob

Completed at 1:20AM

Facebook is broken – oh my!

We have fielded numerous support calls/emails since yesterday about Facebook and Instagram posts/photos/etc. not loading.  Facebook and their related properties have been having a number of connectivity issues of late.  These are not problems related to the service we provide, and not an indication that there is a problem with your connection.
A good website to check about such things is Down Detector.  The specific link to Down Detector’s facebook section is here:  https://downdetector.com/statu… <downdetector.com/status/facebook/map/>
Thanks,
– Jacob

Route flapping for some subscribers

This evening at about 9:45PM, in attempting to filter out some malicious traffic attempting to enter our network, I employed a series of route filters that caused routes to flap between our network and those of two of our transit providers.  Unfortunately one of those route filters contained a typo.  The typo has been fixed, but it may take another 30 minutes or so for the effects of my typo to settle.
Thanks for your understanding.
– Jacob

Resolved – Westport outage update

We’ve determined that the outage affecting a few subscribers in Westport has been caused by tower equipment failure.  I’m on my way to Westport to climb and replace.  Hopefully service should be restored to those affected in Westport by 5PM.
Thanks,
– Jacob

We’ve moved!

Effective May 1st we have moved just down the hall to Suite 202 at 776 South State Street in Ukiah.  For those that drop off payments in person, please now take a right at the top of the stairs instead of a left and head to the end of the “porch”.  There is an identical mail slot in the door.
This new set of suites provides much-needed room for our expanding operation.
Thanks!
– Jacob

Resolved – Hopland/McNab power outage

A large power outage between Ukiah and Hopland is impacting service for many subscribers.  Currently our McNab Ridge relay site is also without power.  Other sites in the area are on battery.  Service to those affected subscribers will resume once power is restored.
Thanks,
– Jacob