Author: Status Updates

This evening a relay serving a few subscribers North of Westport went down for unknown reasons.  I’m attempting to diagnose remotely and will have hands on the coast in the morning if things can’t be resolved from inland.
Thanks for your understanding.
– Jacob

Effective May 1st we have moved just down the hall to Suite 202 at 776 South State Street in Ukiah.  For those that drop off payments in person, please now take a right at the top of the stairs instead of a left and head to the end of the “porch”.  There is an identical mail slot in the door.
This new set of suites provides much-needed room for our expanding operation.
Thanks!
– Jacob

A large power outage between Ukiah and Hopland is impacting service for many subscribers.  Currently our McNab Ridge relay site is also without power.  Other sites in the area are on battery.  Service to those affected subscribers will resume once power is restored.
Thanks,
– Jacob

As of 4:52 this afternoon we are experiencing trouble with our equipment serving subscribers in Westport.  I’m attempting a remote fix now.  If the remote fix is unsuccessful a site visit will be needed.
Updates to follow.
Thanks
– Jacob

This morning at around 10AM I’ll need to perform a quick bit of unexpected maintenance on a site that serves subscribers on Running Springs Road.  I expect the outage to last no more than a few minutes while I replace some failing hardware.
Thanks,
– Jacob

The issue affecting subscriber access to certain websites appears to be resolved.  The carrier Telia was having issues at their POP in Dallas until recently today, impacting access to many popular websites.  Those issues have recently been resolved and normal access should be restored.
Thanks,
– Jacob

Today some subscribers have been reporting intermittent trouble connecting to a few websites, including costco.com, staples.com, osha.org, and others.  The problem appears to lie in another (large international) provider’s network and I am working with some of our upstream providers to route traffic around the problematic provider’s network.  It is yet to be seen if this will be entirely possible at this point, but an attempt is being made.
Otherwise, these connectivity problems should resolve themselves once the other provider resolves whatever is going on.
If you are having intermittent connectivity to a specific website today, please feel free to send the url to support@seakay.org and it can be added to the list.
Thanks,
– Jacob

A site that serves some subscribers on Tomki and West Roads in Redwood Valley is currently having electrical issues.  New replacement batteries will need to be hiked in to the site in the morning .  I expect to arrive on-site by 8AM.
Thanks for your understanding.
– Jacob

A power outage in Fort Bragg is affecting service to subscribers in Fort Bragg and north to Westport.  Backup batteries appear to be depleted and our backup generator has not automatically started as it should.  PGE currently is estimating power restoration at 8PM.
Thanks for your understanding,
– Jacob

This evening a relay that serves some subscribers on Tomki Road, Scenic, and Cave Creek is exhibiting issues. It’s unclear at this point if it is power-related or something else.  We’ll be there first thing in the AM to diagnose and repair.
Thanks for your understanding.
– Jacob