Author: Status Updates

A relay serving subscribers on Tomki Road and the Fisher Lake subdivision is down due to yet unknown reasons.  Access may be difficult due to snow but I plan to get up there this afternoon to diagnose and repair.
Thanks,
– Jacob

A router at a site on McNab Ranch that serves many on the ranch and in Hopland seems to have failed early this AM.  I am en route to diagnose and replace shortly.  I hope to have service restored to those affected by 9AM.
Thanks,
– Jacob

 

Most subscribers North of Fort Bragg are experiencing a service interruption due to ongoing power outages up the coast.  PGE has assigned crews to assess the outages but there is no E.T.R.  Once power is restored coastal customer’s service should be as well.
Thanks,
– Jacob

A link feeding a site that serves many in Ukiah and along Robinson Creek, Low Gap, and Pine Ridge roads is exhibiting signs of water in a feed line.  This is causing link performance problems and brief outages for customers served by it.
I will be replacing the affected unit within the next 30 minutes.  Expect another short service interruption while this work is completed.
Thanks,
– Jacob

A failing router at our head-end is causing slow speeds for some subscribers today.  I will be replacing the equipment within the next hour or two.  Subscribers can expect a short 2~3 minute service interruption while this hardware is replaced.
Thanks,
– Jacob

Monday morning beginning at around 10:30AM we will be performing upgrades at the Moose Road relay on McNab Ranch.  Subscribers that are served from this relay should expect 20~30 minutes of service interruption while the upgrades are performed.
Thanks,
– Jacob

A radio issue has been causing slower than normal service for some subscribers in Redwood Valley today.  I’m attempting to work around the issue and restore normal speeds.
Thanks for your understanding.
– Jacob

A site that serves many on McNab Ranch is experiencing power problems as of 6AM this morning.  I am en route to diagnose and repair.
Thanks,
– Jacob

At approximately 3:15 this afternoon power was restored to Bald Hill above Fort Bragg by PGE and service should be back to normal for all coast subscribers at this time.
If you continue to have trouble please let us know.
Thanks,
– Jacob

Service to a few subscribers on the Lake/Mendocino County line is currently down due to a failed radio.  There appears to be water in a cable or ethernet port.  I’ll get on-site to replace the failed equipment as soon as possible but it may be the end of the day or Friday AM before I can get there.
Thanks for your understanding.
– Jacob