A network device that serves subscribers from our Valley View site on McNab Ranch is having issues in this heat. It is periodically rebooting itself. I am attempting to narrow down the offending unit and will be scheduling it’s replacement as soon as I can.
= Upstream fiber provider troubles. Again. – Resolved =
The trouble facing our upstream fiber provider appears to be resolved. As of 15 minutes ago they still hadn’t determined the cause of the outage. Hopefully they have now….. We continue to pester them for cause and resolution updates.
Thanks for your continued patience.
= Upstream fiber provider troubles. Again. =
One of our upstream providers is having difficulties – again – this afternoon with the fiber circuits that feed us. I’m currently on hold with them while they attempt to find the cause and update us with an ETR.
Apparently the issue is affecting many of their customers in California.
= Upstream provider router failure =
One of our upstream providers is currently diagnosing an apparent aggregation router failure. This is affecting traffic for most subscribers.
We are awaiting a call back from the provider with an ETR.
A gentle reminder – my personal cell phone *is not* the support #. If you would like to call us please be sure to call our support line, there are updates there – 707-376-1234.
= Upstream provider emergency maintenance =
The upstream provider experiencing the outage today has informed us that they will be performing emergency maintenance on the same circuit tonight from 10PM to 6AM tomorrow morning.
It is unclear if this will cause any further service interruptions at this time.
= Upstream provider outage update =
As of 7PM our affected upstream provider still does not have an ETR but does have technicians on-site working to repair the damaged fiber.
Further updates to follow as we receive them.
= Upstream provider issues =
We are currently diagnosing a problem with one of our upstream providers that is impacting connectivity for most users. We hope to have an updated ETR from them soon.