Author: Kim

Tomorrow, late morning, I will be performing some repairs on a relay that serves some residents of McNab Ranch.  There will be a few short outages for those served from this relay while the repairs are made.  All work should be finished by early afternoon.
Thanks,
– Jacob

Tomorrow morning between 9 and 11AM we will be performing maintenance at a site that serves many on McNab Ranch and in Hopland.  During the maintenance window all traffic will be flowing through a backup link with lower capacity than typical.  During this time subscribers may experience slower than normal speeds.  There may also be a few brief service interruptions for some subscribers on McNab Ranch during this time.
Thank you,
– Jacob

Service for a few subscribers on Running Springs and Orr Springs is interrupted this AM for reasons yet unknown.   Estimated time for arriving to diagnose the issue at this point is 11AM.
More to follow.
Thanks,
– Jacob

— *SeaKay Broadband* Connecting Communities www.seakaybroadband.net support@seakay.org PO Box 243, Ukiah, CA 95482 Phone: 707.376.1234 Check us out on Facebook

The failed router has been replaced with a new unit and things should be back to normal.
Thanks,
– Jacob

— *SeaKay Broadband* Connecting Communities www.seakaybroadband.net support@seakay.org PO Box 243, Ukiah, CA 95482 Phone: 707.376.1234 Check us out on Facebook

This morning a router that handles traffic destined to areas south of Ukiah failed at around 9:30.  It’s unclear at this point if it has simply locked up or has physically failed.  I’ll be on-location soon to diagnose further.
Speeds to subscribers on Old River Road, in Hopland, and on McNab Ranch will be reduced while the issue is diagnosed and repaired.
Thanks for your understanding.
– Jacob

— *SeaKay Broadband* Connecting Communities www.seakaybroadband.net support@seakay.org PO Box 243, Ukiah, CA 95482 Phone: 707.376.1234 Check us out on Facebook

The issue has been identified and spare parts are to be en route shortly.  Hopefully service should be restored in the next few hours.
Thanks for your understanding.
– Jacob

— *SeaKay Broadband* Connecting Communities www.seakaybroadband.net support@seakay.org PO Box 243, Ukiah, CA 95482 Phone: 707.376.1234 Check us out on Facebook

A relay that serves a number of subscribers on Feliz Creek Road in Hopland has gone offline as of 11:30 this morning.  We are currently diagnosing the issue and hope to have more info soon.
Thanks,
– Jacob

— *SeaKay Broadband* Connecting Communities www.seakaybroadband.net support@seakay.org PO Box 243, Ukiah, CA 95482 Phone: 707.376.1234 Check us out on Facebook

Tomorrow between the hours of 10AM and Noon we will be upgrading and replacing routers at some sites in Blue Lakes.  There will be short (5 minute) interruptions for subscribers served from each individual site while we perform these upgrades.
Thanks,
– Jacob

— *SeaKay Broadband* Connecting Communities www.seakaybroadband.net support@seakay.org PO Box 243, Ukiah, CA 95482 Phone: 707.376.1234 Check us out on Facebook

Service has been restored to most subscribers in Blue Lakes as of 6PM this evening.  Currently the area is being fed by a temporary wireless link as the fiber feeding the area is still damaged.  Subscribers may experience slower service than normal until the melted fiber along highway 20 is repaired.
Thanks,
– Jacob

— *SeaKay Broadband* Connecting Communities www.seakaybroadband.net support@seakay.org PO Box 243, Ukiah, CA 95482 Phone: 707.376.1234 Check us out on Facebook

There have been a few dramatic slowdowns this evening, affecting traffic to subscribers on much of our network.  I’m currently working on tracking the cause down, it’s unclear at this point if the issue within our network or something external with an upstream provider. 
More to follow.
Thanks,
– Jacob

— *SeaKay Broadband* Connecting Communities www.seakaybroadband.net support@seakay.org PO Box 243, Ukiah, CA 95482 Phone: 707.376.1234 Check us out on Facebook