Westport area network maintenance – 11-9-2022

Tomorrow, Wednesday November 9th, we will be upgrading a backhaul link serving the Westport area.  The maintenance window will be from 10AM to 1PM.  While we upgrade this equipment, customer traffic will flow over a backup link.  There should be no interruption in service, though speeds will be lower than normal while the backup link is in-use.  I suspect this slow period should not last more than 20 or 30 minutes.

Thanks for your understanding.

– Jacob​

Intrusive maintenance – Parts of McNab Ranch – 10-25-2022

On Tuesday morning we will be performing equipment upgrades at a few of our sites that serve subscribers in the area of McNab Ranch.  Most of these upgrades will be non service impacting, but a few will require changing cabling and other items that will cause brief service interruptions. 

The maintenance window is scheduled between 9AM and 1PM.  I don’t anticipate any service interruptions longer than ~15 minutes at a time during this window.

Thanks for your understanding.

– Jacob

Resolved – North Coast outage

Resolved – 10-17-2022 3:25PM

Update – 10-17-2022 2:00PM

The root cause of the outage on the coastal portion of our network has been found and we are working with the various players to resolve.  Current hopeful ETR at time of writing this is 6PM today.

Thanks for your understanding.

– Jacob

Resolved – Blue Lakes fiber outage

Our fiber vendor was able to determine around 4:40PM today that there is a fiber break between Blue Lakes and Upper Lake.  They are currently sending repair crews to the location to splice and replace the damaged fiber.

In the interim, I was able to upgrade the congested backup link to Blue Lakes to allow more capacity in the area while the fiber is repaired.

We do not yet have an ETR on the fiber repair.

Thanks,

– Jacob

Blue Lakes fiber outage

At around 12:15 this afternoon the fiber between Blue Lakes and our head-end in Fremont went down for unknown reasons. Traffic is now flowing over a backup wireless link very slowly to the area.

I have opened a ticket with the fiber provider and will send
an update once we know more.
Thanks

  • Jacob

Update – Electrical issue affecting subscribers – Redwood Valley / Potter Valley / Northern Ukiah

A generator was delivered to the affected site this morning and service was restored to all affected subscribers (that themselves have power) at 7:32AM. 

PGE’s current estimated time of grid power in the area is 2PM today. 

It was determined when on-site this morning that our backup battery bank has a failed battery, hence the short run-time of only ~2.5 hours.  I plan on replacing the battery bank this afternoon after grid power is restored.  The site will continue running on generator until that time.

Thanks,

– Jacob

Electrical issue affecting subscribers – Redwood Valley / Potter Valley / Northern Ukiah

A power outage that began at around 2:30 this morning is currently causing an outage at a site that serves subscribers in Redwood Valley, Potter Valley, and Northern Ukiah.  

We are currently en-route with a generator to resolve the issue until power can be restored by PGE.  It is unknown why our backup battery system did not last longer at this time.

Thanks for your understanding.
– Jacob

Resolved – Coastal power issues continue

2022-05-20 – As of 5:30PM we are running the site on a combination of battery and generator. PGE power is expected to be restored by 4PM on 5-21.

At ~11:00AM this morning PGE power went out at one of our coastal points of presence, causing a service interruption for coastal customers. The current ETR from PGE is 2:15PM this afternoon. We will update this message if the ETR changes.

Thanks for your understanding.

– Jacob

Resolved – Coast fiber cut

2022-05-11 – ATT repaired the damaged fiber this morning at 6:20AM and all services are restored.

As many are probably already aware, ATT suffered a fiber cut affecting Fort Bragg this morning.  This fiber cut has also affected our network on the coast, as we utilize ATT fiber to transport service back to our Ukiah location.  ATT does not currently have an estimated time of repair, but we have an open ticket with them and will update our customers when (if) we receive an updated ETR from them.

Once the fiber cut is repaired, service to our coastal network should be fully restored.

Thanks for your understanding.

– Jacob​